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Presented by: Westward360
Speaker: Eric Staszczak, Executive Vice President of Property Management

The occasional interpersonal conflict or difficult personality is just part of life in a multifamily community. Since the pandemic hit however, stress and polarization among neighbors and between board members has become a chronic problem. Unfortunately, ignoring conflict doesn't make it go away - it often leads to resentment and acrimony that can stall projects, derail meetings, and impede a board's ability to govern their community. These management experts will discuss ways to address tension, improve communication, and de-escalate conflicts, in both the context of board operations and between neighbors.

Presented by: Reserve Advisors, PBG Financial Services Ltd, Wintrust Community Advantage
Speakers:Todd Walter Regional Executive Director, PE, PRA, RS of Reserve Advisors, Peter Santangelo, CMCA | President of WINTRUST COMMUNITY ADVANTAGE, Steve Silberman,CPA PBG Financial Services, PLLC

Unless you live in a brand-new building, chances are you’ll have to navigate a major capital improvement or replacement project before too long. Paying for a new roof, HVAC system, or major facade work can strike fear in the hearts of boards and residents alike - but smart planning can relieve some of that fear and set the stage for success. This panel of experts will discuss the importance of conducting a thorough reserve study (and keeping it up to date), sound investment policy, and best budgeting practices, and will guide you through funding options to zero in on the best path forward for your building.

Sponsored by: VanDerBosch Plumbing Company
Speakers: Hugh Hodur- Founder/CEO, VanDerBosch Plumbing Company, Jordan Hodur, VanDerBosch Plumbing

Replacing - or even just repairing - aging, deteriorated pipes in your building's walls is a laborious, expensive process that can also cause significant disruption to residents when systems are offline to allow the needed work to be done. Fortunately, recent innovations in plumbing repair technology offer easier, less disruptive, and more time- and cost-efficient options for multifamily properties. Come learn about these new products and processes, see in-person demos, and find out how your building or association can benefit from what's new and improved in water and waste management.

Sponsored by: Custom Installations
Speaker: Brad Hironimus, general manager of Custom Installations

Your roof is a crucial component of your building's envelope - and neglecting its care and maintenance can lead to problems ranging from damaging leaks to costly litigation. This seminar will offer a crash course in making decisions to repair or replace your roof, discuss how to manage your roof as an asset, and help develop a 'roof resume' to give you a constant, real-time understanding of your roof's current status, enabling you to plan in advance and avoid expensive emergency service calls.

Sponsored by: The Real Seal
Speaker: Austin Werner, President/Owner The Real Seal

Water may be life, but when it appears in the form of leaks or other moisture infiltration into a building, it can bring health hazards, structural damage, and staggering costs. Come find out the most common causes of leaks, foundation cracks, and other serious issues, how structural maintenance and waterproofing go hand in hand, and preventative measures your association can take to protect its property. This panel of experts will also discuss water management, proper window installation and sealing, signs and symptoms of structural trouble, and some myths vs. realities when it comes to keeping your property safe, sound, and dry.

Presented by: Association Reserves
Speaker: Robert Nordlund, PE, RS, Founder/CEO of Association Reserves

The tragic loss of life and property in Surfside, Florida this past June shocked the nation - and drove home the crucial importance of maintaining adequate reserve funds to keep buildings in good repair. This information-packed presentation will discuss the components of a robust reserve fund, how to make a funding plan and measure the strength of your reserves, communicating the importance of adequate reserves to boards and residents, and - perhaps most importantly - getting buy-in from your neighbor-constituents when it comes to funding and making vital repairs.

Presented by: DirecTV USA Wireless/Internet
Speakers: John Santoro, President of First Service Residential, Warren Schoen, President of DirectTV-USA Wireless

With remote work, schoolwork, streaming entertainment, and so much of life in general happening online today, delivering reliable video and internet service to multifamily residents is not optional - it’s mandatory. But speed and options can come with steep bills. This panel of pros will discuss how bundling services together can save your co-op or HOA serious money across the board - sometimes by as much as 50% - and what’s involved in updating and improving one of your building’s most crucial amenities.